customer experience starts with leadership

A great customer experience starts with leadership


Everybody agrees that in this day and age, one negative customer review can deeply hurt even the strongest businesses. When it comes to ensuring a positive customer experience, it all has to start from the top – leaders of the organization have to be truly committed to this goal. So check out these tips managers should keep in mind if they want to a long-term positive relationship with customers.

customer experience

Nailing the basics of customer experience with Mickey Mouse


Remember Mickey Mouse and Pluto? It never really made sense for a mouse to have a dog but they were funny and we were always happy to see them. Never overthinking, just feeling it. Well, buying decisions are also emotional rather than rational. People tend to buy from the places where they feel good, they get a positive vibe and feel connected. That’s why all companies need to create the best customer experience for everyone.

Types of stories that work in training

3 Types of stories that work in training


Storytelling is in our DNA; they are important to us humans and they have the potential to teach, change and make us better. Using storytelling in training is a great way to improve participant engagement and information retention. Out of the many versions that narratives have, three stand out as having great potential for learning: parables, example stories, and ‘what if’ scenarios.

Skills for the post-automation workforce

5 Skills for the post-automation workforce


So with everything improving around us, learning how do more things in better ways, we can’t really stand still. Of course, inserting a chip into our brains and installing new software is not (yet) the answer but we do all need to try and take a peek into the future and prepare for it. Automation brings with it a need for a specific set of skills for employees and a requirement for a paradigm shift for organizations. Here are just five of them.

post-automation workforce

Why companies should prepare for the post-automation workforce


Even though there is no patented popular wisdom in this respect, artificial intelligence is very present in our lives and has already started to replace people in various industries. It does not only perform easy assignments but also very complex ones – let’s face it, AI is smarter than us. That’s why all companies should start to prepare for the post-automation workforce. It’s only a matter of time until that happens.

onboarding process

Exploring the onboarding process


The onboarding process of new employees should be very important for any organization. There are many ways to design a successful onboarding process, but odds are employees will stay longer and be more productive if a company manages to handle this properly. So make the first impression your organization leaves with a new employee a powerfully positive one!

cybersecurity strategies

5 Cybersecurity strategies all organizations should consider


Now that summer is underway and employees are using their well-earned vacation time, it’s important that both employees and employers to update their devices, security software, and Internet connected equipment in advance to traveling or working remotely. Check out these cybersecurity strategies all organizations should consider in order to ensure data safety.

technology is making us more productive

How technology is making us more productive


The face of business is rapidly and constantly changing with the extensive use of technology. Humans have come a long way since the mass panic in the Industrial Revolution when many laborers rejected machines out of fear that they would be displaced. Now, corporations are relying on these tools and gadgets to maximize the productivity of employees. In many ways, the majority of the workforce is better for it.

quality of sleep and personal excellence

Exploring the link between quality of sleep and personal excellence


When most people think of career success, they think of habits such as creativity, initiative, and ambition. However, one of the biggest keys to success is often overlooked — getting a good night’s sleep. Aside from traits such as dedication, passion, and persistence, a good night’s sleep is also important to achieve success in our lives every day. Check out some tips to combat the negative effects of sleep deprivation.

Training Needs Analysis for the future

Doing a Training Needs Analysis for the future


Running a general training needs analysis when there isn’t one particular burning area gives L&D specialists time to be thorough and look at the big picture rather than figuring out how to quickly patch-up something. Learning is a process and having defined paths that are right in line with where the organization is going is the most effective way to achieve good performance.