Micro learning is being increasingly used by numerous organizations whether it is for formal or informal learning. It is the favorite of all users as it consumes less time and is available to them exactly when learning is needed (just-in-time). Furthermore, its rich media formats ensure greater learner engagement and superior information retention. The micro-first model for business training simply makes sense.
One of the most sought after goals is implementing continuous learning as a core value within the company. It’s an ambitious objective, especially with turnover rates constantly increasing. Investing in training and development, allowing for informal learning and supporting top talent to gain more competencies seem pointless endeavors. However, failing to implement a continuous learning culture is what will lead to poor performance and even higher turnover rates.
With corporate education becoming almost entirely learner-centric, one solution is personalized adaptive learning. Of course doing things that are familiar and somewhat cozy (like popping lasagna in the oven) is easier but at times it can prove counterproductive. Implementing adaptive learning in the organization (or cooking that broccoli) takes but a small amount of effort compared to what it brings to the table.
Classroom training is not altogether obsolete and it does still have its strong points. Just like on Broadway there are good actors and mediocre ones, some trainers have the power to move and inspire while others achieve high levels of boredom in the audience. A good trainer will need to know the part and the context of the play, be believable and engage the audience, move well on the stage and adapt to what the public wants.
Everybody agrees that in this day and age, one negative customer review can deeply hurt even the strongest businesses. When it comes to ensuring a positive customer experience, it all has to start from the top – leaders of the organization have to be truly committed to this goal. So check out these tips managers should keep in mind if they want to a long-term positive relationship with customers.
Remember Mickey Mouse and Pluto? It never really made sense for a mouse to have a dog but they were funny and we were always happy to see them. Never overthinking, just feeling it. Well, buying decisions are also emotional rather than rational. People tend to buy from the places where they feel good, they get a positive vibe and feel connected. That’s why all companies need to create the best customer experience for everyone.
Storytelling is in our DNA; they are important to us humans and they have the potential to teach, change and make us better. Using storytelling in training is a great way to improve participant engagement and information retention. Out of the many versions that narratives have, three stand out as having great potential for learning: parables, example stories, and ‘what if’ scenarios.
So with everything improving around us, learning how do more things in better ways, we can’t really stand still. Of course, inserting a chip into our brains and installing new software is not (yet) the answer but we do all need to try and take a peek into the future and prepare for it. Automation brings with it a need for a specific set of skills for employees and a requirement for a paradigm shift for organizations. Here are just five of them.
Even though there is no patented popular wisdom in this respect, artificial intelligence is very present in our lives and has already started to replace people in various industries. It does not only perform easy assignments but also very complex ones – let’s face it, AI is smarter than us. That’s why all companies should start to prepare for the post-automation workforce. It’s only a matter of time until that happens.
The onboarding process of new employees should be very important for any organization. There are many ways to design a successful onboarding process, but odds are employees will stay longer and be more productive if a company manages to handle this properly. So make the first impression your organization leaves with a new employee a powerfully positive one!