Category

Managers

The posts in this category cover subjects L&D managers and other decision makers involved in business training might find useful or at least interesting.

career mobility
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How HR and L&D departments can stay on top of career mobility

Managers

Career mobility is about the movement of employees across grades or positions, mostly upward but also downward or horizontally. It can also mean a change in occupation altogether. It is directly connected to job advancement and personal satisfaction. It’s a good way to make sure that employees can move to roles that match their skills and their goals. That’s why HR and L&D professionals need to be on top of it.

training generation Z
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4 Things to consider when training Generation Z [INFOGRAPHIC]

Managers

Gen Z , though still very young, are already workplace adjacent. With their desire to save as much as possible and get an education without also acquiring debt, they freelance from early on. Very tech-savvy and with good self-teaching skills, they can perform rather complex tasks even before they get a degree in a certain field. Generation Z show great potential and it will be interesting to see how they transform our world.

facilitate informal learning
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8 Best practices to facilitate informal learning

Managers

Without ruling out traditional L&D practices, informal learning should find its way into today’s workplace. First of all, it is very cost effective. Furthermore it is convenient and learner-oriented, promotes a growth mindset and is objective driven. Most informal learning just happens with no intention on the learner’s part but there are some ways to facilitate that. Here are eight of them:

growth mindset
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Why having a growth mindset is the basis for learning and development

Managers

A growth mindset, rather than a fixed idea that there’s one interest one should feel the compulsion to pursue, improves the chances of finding real passion and also having the will and determination to become very good at it. The findings of a recent study on “implicit theories of interest” are severely significant for parents, educators and L&D professionals as they show the proper way to promote self-development and personal growth.

learning culture
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3 Steps towards a continuous learning culture

Managers

One of the most sought after goals is implementing continuous learning as a core value within the company. It’s an ambitious objective, especially with turnover rates constantly increasing. Investing in training and development, allowing for informal learning and supporting top talent to gain more competencies seem pointless endeavors. However, failing to implement a continuous learning culture is what will lead to poor performance and even higher turnover rates.

tips for successful classroom training
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4 Awesome tips for successful classroom training

Managers

Classroom training is not altogether obsolete and it does still have its strong points. Just like on Broadway there are good actors and mediocre ones, some trainers have the power to move and inspire while others achieve high levels of boredom in the audience. A good trainer will need to know the part and the context of the play, be believable and engage the audience, move well on the stage and adapt to what the public wants.

customer experience starts with leadership
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A great customer experience starts with leadership

Managers

Everybody agrees that in this day and age, one negative customer review can deeply hurt even the strongest businesses. When it comes to ensuring a positive customer experience, it all has to start from the top – leaders of the organization have to be truly committed to this goal. So check out these tips managers should keep in mind if they want to a long-term positive relationship with customers.

customer experience
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Nailing the basics of customer experience with Mickey Mouse

Managers

Remember Mickey Mouse and Pluto? It never really made sense for a mouse to have a dog but they were funny and we were always happy to see them. Never overthinking, just feeling it. Well, buying decisions are also emotional rather than rational. People tend to buy from the places where they feel good, they get a positive vibe and feel connected. That’s why all companies need to create the best customer experience for everyone.

Types of stories that work in training
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3 Types of stories that work in training

Managers

Storytelling is in our DNA; they are important to us humans and they have the potential to teach, change and make us better. Using storytelling in training is a great way to improve participant engagement and information retention. Out of the many versions that narratives have, three stand out as having great potential for learning: parables, example stories, and ‘what if’ scenarios.

Skills for the post-automation workforce
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5 Skills for the post-automation workforce

Managers

So with everything improving around us, learning how do more things in better ways, we can’t really stand still. Of course, inserting a chip into our brains and installing new software is not (yet) the answer but we do all need to try and take a peek into the future and prepare for it. Automation brings with it a need for a specific set of skills for employees and a requirement for a paradigm shift for organizations. Here are just five of them.

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